Frequently Asked Questions
Everything you need to know about your next favorite outfit.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During peak collection launches, please allow up to 7 business days for our team to get your unique pieces out the door.
What is your return policy?
We want you to love your look. We accept returns on unworn items with tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Our pieces often feature a signature oversized or relaxed fit. We recommend checking the specific size guide on each product page, as measurements can vary between different styles and fabrics.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Lala pieces?
To keep your items looking vibrant, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always check the individual care label inside your garment for specific instructions.
Can I change or cancel my order after it's placed?
Because we move quickly to get your order to you, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.